Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it — undamaged, unassembled (if applicable), and in its original packaging with all included materials. You'll also need your receipt or proof of purchase.
How to Start a Return To initiate a return, please contact us at returns@budocollectibles.store. Once your return is accepted, we'll provide instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.
Damages & Issues Please inspect your order upon receipt and contact us immediately if your item arrives defective or damaged, so we can assess the issue and make it right.
Non-Returnable Items The following cannot be returned:
- Limited edition or custom/personalised sculptures
- Items not in their original condition or packaging
- Sale items and gift cards
Exchanges The fastest way to exchange an item is to return it and, once accepted, place a new order for the desired piece.
European Union — 14-Day Cooling Off Period If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason. The item must be undamaged and in its original packaging, with proof of purchase.
Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to post the refund. If more than 15 business days have passed since approval, contact us at returns@budocollectibles.store.